Work
Proof, not promises. A few enterprise problems I've owned end to end — and what they delivered.
Turning a $1.5M at-risk pharma account into an expansion
A strategic pharmaceutical customer worth ~$1.5M annually was hitting repeated failures during product upgrades — and losing confidence in the platform. I took ownership, ran a cross-functional root-cause analysis with engineering and professional services, and traced the failures to unaccounted customer-specific customizations. I stood up a dedicated services pod, introduced a pre-upgrade validation checklist, personally oversaw the next upgrade, and put monthly success reviews in place.
Result
The next upgrade ran with zero failures, confidence was fully restored, and the account renewed and expanded. The fix became a repeatable process adopted across other enterprise accounts.
Going beyond product scope to win $2M+ in referred business
A government-sector customer migrating large volumes of on-premise data hit a blocker: critical archived files in a format our platform didn't support. Rather than decline, I made the case internally for the account's long-term value, drove alignment across product and engineering, and sourced a third-party solution to handle the unsupported format — then stayed hands-on through execution.
Result
The migration completed successfully, including the previously unsupported data. The customer made us a strategic partner, referred us into two more projects worth $2M+, and recognized the work in their internal communications.
Translating a 120% revenue target into a team that delivered
When leadership raised our revenue target to 120% of the prior year, I broke it into account-level KPIs — expansion goals, engagement metrics, QBR cadence — and distributed them by account potential. I ran team sessions to align everyone on the business impact, shared playbooks from top performers, and tracked progress with weekly dashboards to unblock the team in real time.
Result
120% revenue growth achieved, alongside a stronger upsell pipeline and a more proactive, growth-focused team culture.
More wins
- Caught churn before it happened — spotted declining feature usage in adoption data, ran targeted re-onboarding, and recovered ~20% usage to stabilize and renew a high-value account.
- Scaled an upgrade-efficiency program across ~8 enterprise customers — ~50% fewer upgrade failures and ~30% faster execution.
- Delivered under a hard deadline — completed a full customer migration in under 4 weeks ahead of a license-expiry cutoff, on time and without disruption.